One of the frustrations we encountered was with employees not completing all requirements for a class. After completing course materials and passing a test, employees are required to complete an electronic acknowledgment that is the equivalent of signing a form that states they understand and will abide by the relevant policies. It becomes available to the employee by adaptive release when they pass the test.
Since we must keep a copy of each person's form, we use a fill-in-the-blank question worth 100 points created in Blackboard's test making tool. That is the score we download in the Grade History Report and upload to our Access database. We can also access a copy of the employee's acknowledgment with their name and a date and time stamp if we need to refer to it. They don't get credit for the course until they complete it, but many employees forget to do it.
I brought that up in a recent training session with Blackboard and our trainer suggested we create a custom results schema. It took me just a couple of hours of fiddling to get it to work perfectly for us-problem solved!
I created a complete/incomplete schema that actually displays those words. The default complete/incomplete does not. I edited the column information in the grade book so that the electronic acknowledgment and total scores were set to the custom schema and left the test as a score. Employees get upset when they can't see their test score. However, the test is not included in the total score. I selected only the electronic acknowledgment to be in the total. I set the total column to be the external result. With that, when an employee looks at their 'My Results' page, the total will show as incomplete until they have completed the electronic acknowledgment.
We check periodically using the Retention Center to see who has not completed their electronic acknowledgment and email them a reminder. Our goal is to get to 100% compliance and these tools are helping us reach that goal.